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Product Care & Repairs

Product Care

Over time, air pollutants, dust, perspiration, perfumes and other natural elements can make jewelry and gemstones appear dull.  Periodic examination of clasps and settings to ensure a secure fit is recommended.  Take care to avoid exposing jewelry to substances containing bleach or ammonia and remove your jewelry before swimming in chlorinated water or the ocean. Always put your jewelry on after you dress to avoid contact with perfumes, cosmetics or other household chemicals.

18K

Most gold jewelry can be safely cleaned with a non-abrasive jewelry cleaner.  Always rinse completely and blot dry with a chamois cloth.  Never use creamy jewelry cleaners on gold as they may containing harsh abrasives that will scratch the surface of the jewelry

Gemstones

Avoid extreme temperature changes and contact with household chemicals.  Never expose stones to hot solutions, abrasive cleaners or ultrasonic cleaners.  With the exception of pearls, which require special care, gemstones may be cleaned with a non-abrasive jewelry cleaner. 

Repairs

Our sincere apologies if your Nigaam Jewels needs a repair.  If you have received any merchandise broken or damaged, please contact us immediately.  We apologize for the inconvenience if this occurs and there will be no charge.  We will attempt to repair any worn or used merchandise purchased from Nigaam.com.  Shipping charges are the responsibility of the customer.  Please, include a copy of your invoice. If you do not have the original invoice, please include your full contact information.

PLEASE NOTE: Pending the nature of the repair there may be a repair charge. Some items might be non-repairable.  

Please send Returns/Exchanges and Repairs to:

Nigaam Jewels

Attn: Returns/Exchanges and Repairs

56 West 45th Street, 5th Floor

New York, NY

10036